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Circle VHA – Customer Services Officer

Cicle Housing logo

Location: Agile working, with access to Head Office at Phoenix House, 32-34 Castle Street, Dublin 2
Reporting to: Customer Service Co-Ordinator
Contract: 6 months – Specific Purpose
Salary: €25,625 – €35,468 per annum
Grade: Grade 2
Probation: 6 months
Hours: 37.5 hours per week over 5 days
Leave: 25 days

The Organisation

Circle VHA has been a leading provider of social housing in Ireland since 2006 and now owns and manages approx. 2,000 homes nationally. Currently employing over 40 staff, we have an ambitious growth programme in response to the need for more housing. Our vision is to make a difference by providing quality housing to those in housing need.

Role Overview

The Customer Service Officer is the first point of contact for all matters relating to tenancy, estate and repairs and maintenance services. This role is part of our core Service and Property teams and will support both teams to deliver excellent tenancy and property services to our customers in their homes. The Customer Service Officer is responsible for responding to of customer queries and the measurement of customer satisfaction, dealing with all customer contact in a friendly, efficient, and calm manner whilst also providing the provision of information, sign posting and services to customers across all aspects of housing and the property services Circle VHA provides.

Experience Needed

The successful candidate will have a minimum of one years’ experience working in a customer service environment. They will also have excellent verbal and written communication skills and an understanding of the social housing sector.

How to Apply

Interested applicants should apply via CV and Cover Letter to recruit@circlevha.ie The closing date for all applications will be 5pm on Sunday, 21st February 2021.

The Customer Services Officer Job Specification is available to download below.

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