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Clann -Clúid Housing – Scheme Manager, Housing Services

Role: Scheme Manager, Housing Services

Location: Dublin

Contract: Permanent

Salary: €32,584 – €44,803 per annum

Probation: 6 months

Hours: 35 Hours

Travel: The post requires a valid driving licence and the use of a car for business purposes, mileage allowance operates

Clúid Housing is an equal opportunities employer and proud to have been recognised as a top employer in Ireland. At Clúid Housing we firmly believe that our success is down to our dedicated and growing staff body working in every corner of Ireland. Our company is made up of talented people who bring enthusiasm, confidence, expertise, professionalism, and respect to our business. Our staff consistently work towards achieving our vision of creating a society where everyone has a great place to live.

Our employees benefit from a great working environment, great learning opportunities, a supportive management team and an extensive benefits package:

  • Competitive Remuneration
  • Excellent & Continuous Training
  • Development Opportunities
  • Flexible Working Arrangements
  • Access to an Employee Assistance Programme
  • Excellent Employee Benefits
  • 22 days (+closed 3 days at Christmas week, Good Friday and 1x Me Day)

If the above appeals to you, then keep reading and remember Clúid Housing is proud to be an equal opportunity employer.

The Scheme Manager

Based in our age friendly housing schemes, managed by our dedicated housing service Clann, you will ensure the smooth running of the schemes. Your responsibilities will include housing management tasks, dealing with residents’ enquiries, dealing with emergencies, supporting resident involvement and monitoring of repairs and contractors.

You will have regular daily contact with residents on the schemes ensuring their needs are met and provide them with a safe and well-maintained environment. You will also offer a social alarm monitoring service, assist with grant adaptations and organising works. You will also offer advice about services over the phone to older general needs residents over 60 years of age and assist in putting in place their requirements.

Role: Scheme Manager, Housing Services

Role Overview: To provide an age friendly housing tenancy and scheme management service that enables people to live independently within the community for as long as they are able and wish to do so. To work collaboratively with statutory and voluntary agencies to ensure appropriate services are accessed. To take account of resident’s aspirations in the planning and management of service delivery, including individual support planning.

Reporting to:  Housing Coordinator

Key Duties and Responsibilities

Lettings/Allocations

  • Manage void properties, lettings and allocations effectively within policy and procedures, ensuring pre-voids inspections are carried out, allocations requested, interviews and viewings arranged
  • Assist in delivering pre-tenancy programmes for new schemes, advising prospective residents on housing options, rights and responsibilities

Rent

  • Ensure income returns and changes of circumstances are processed and residents are advised of assessment outcome
  • Manage arrears appropriately, promoting early interventions and working with residents to ensure this is controlled effectively within our policies and procedures
  • Advise Housing Coordinator regarding implementation and review of service charges

Estate/Tenancy Management

  • Work to ensure Clúid Housing estates are vibrant and welcoming places to live, regularly inspecting schemes and taking action when required
  • Work with residents to ensure responsibilities are upheld and tenancies sustained
  • Maintain accurate current records of all properties, residents and incidents noting issues that are apparent or reported and take appropriate action
  • Address cases of anti-social behaviour and other breaches of tenancy, preparing any cases of arrears and tenancy management issue, advising stakeholders and representing Clann Housing for RTB/court hearings

Social Activities

  • Plan and offer a range of on and off site social activities and events with residents
  • Encourage integration of residents, the scheme and its facilities in the wider community
  • Apply for funding and resources to support social activities that residents enjoy

Advice, Information and Support

  • Safeguard residents by promoting their welfare and protecting them from abuse, harm and neglect
  • Offer residents information and advice to get help and support when required
  • Provide residents with information on local services and how to access them
  • Offer a daily well-being call/visit to residents who want it
  • Manage the social alarm monitoring service on the scheme(s)
  • Assist with aids and adaptation grant applications and getting works done
  • Develop and maintain effective relationships with the local housing authorities and other agencies which can help residents remain living independently

Scheme Security

  • Ensure door entry, intercom, CCTV, and external lighting are operating effectively at all times
  • Encourage residents and residents groups to be involved in crime prevention initiatives and report crimes to the Gardaí

Repairs

  • Liaise with Property Services Department regarding property and estate responsive, cyclical and planned maintenance requirements
  • Record and identify causes of damage to property and ensure it is remedied
  • Ensure common area maintenance contracts such as grounds, cleaning, refuse collection, lifts, fire, emergency lighting are in place and operating effectively
  • Carry out regular communal area inspections including fire checks to ensure the schemes are kept in a safe and clean condition at all times

Services to Older Residents in Mainstream Housing

  • Contact older residents in mainstream housing by phone to offer a social alarm monitoring service, help with adaptation grant applications and advice about local services which will help residents remain independent
  • Carry out follow up work from phone contacts to put services in place in order to support all residents to live independently

Corporate Responsibilities

  • Ensure personal behaviour is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
  • Adhere to all Clúid policies and procedures at all times
  • To exercise discretion at all times
  • To fulfil all care and high standards regarding both Clúid’s and your own health and safety obligations

General

  • To maintain confidentiality at all times
  • Cover absences for other Scheme Managers at different schemes in management
  • Attend/Request learning and development appropriate to your role
  • To positively promote the Association in all activities
  • Any other duties which are consistent with your role

Clúid Housing Core Competencies

  • Leadership                                                     
  • Caring
  • Responsibility
  • Collaboration
  • Customer Centric
  • Sustainability

Key competencies required in the role

  • Planning and Organising
  • Change Management and Innovation
  • Specialist Knowledge
  • Data Management & Analytics

Personal qualities

  • Professional
  • Caring
  • Enthusiastic
  • Trustworthy

Person Specification

Key Skills

Candidates will be shortlisted on the basis of illustrating in their application that they fulfil the following criteria. Examples that demonstrate the ability to fulfil the criteria should be included as well as the above competencies.

Education / Qualifications:

  • Leaving Certificate  – Essential
  • Social Care / Community Development Qualification, e.g. Diploma, FETA – Essential
  • Professional housing qualification, e.g. ICSH, CIH, IAVI – Desirable
  • Driving licence and use of car – Essential

Knowledge/skills:

  • Can work on own initiative – Essential
  • Ability to demonstrate good listening skills – Essential
  • Excellent communication skills –verbal and written, report writing, presentation – Essential
  • Knowledge of housing law and tenancy agreements – Desirable
  • Knowledge of the technical aspects of void, rent, repairs and maintenance – Desirable
  • Ability to multitask – Excellent organisational and time management skills with ability to be flexible and work on own initiative – Essential
  • Strong IT skills – Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems – Essential
  • Influencing and negotiation skills – Essential
  • Problem solving skills – Essential
  • Self-driven and motivated – Essential
  • Excellent follow up skills – Essential
  • Financial appreciation and budget management skills – Desirable
  • Knowledge of welfare benefits – Desirable

Experience:

  • 2 years’ experience of working in a customer focused environment – Essential
  • Previous experience of working with vulnerable groups – Essential
  • Experience of working with a wide range of people who are: vulnerable, homeless, elderly, low income households – Essential
  • Team player – Essential
  • Proven ability to take ownership of customer issues – Essential
  • Complaint handling – Essential
  • Exceeding customers’ expectations – Essential
  • A strong eye for attention to detail – Essential

Other Requirements

Satisfactory Gardaí vetting clearance – Essential

The closing date for applications to be returned for this role is Sunday 29th January 2023 at 11.59pm.

It is anticipated that interviews for the position will be held week beginning 30th January 2023.

 (Please note the application form requires the completion of 4 competency based questions, advice on how best to answer these questions can be found here)

 #cluidij

Link to apply are here: https://cluid.bamboohr.com/careers/208