Co-operative Housing Ireland (CHI) is the national organisation representing, promoting and developing co-operative housing in Ireland.
CHI is an Approved Housing Body (AHB) and a member of the Housing Alliance. CHI work with various stakeholders in the housing sector, including Local Authorities, Government, aspiring homeowners, tenants and developers and is subject to regulation by the Approved Housing Bodies Regulatory Authority and the Charities Regulator.
Since our foundation in 1973 we have provided over 5,700 homes through homeownership, shared ownership and social rented co-operatives. With our membership of democratically controlled local co-operatives, we continue to manage over 4,000 homes across Ireland.
Purpose of role:
To deliver face to face tenancy & estate management, allocations and lettings with an overarching emphasis on excellent customer service, in our neighbourhoods. To work collaboratively with other teams to deliver our priorities and ensure our landlord duties are discharged. To deliver services of high quality, replicating high standards continually, achieving and exceeding performance targets.
This is a full-time permanent role based on a 35-hour week (Monday to Friday), although some evening and weekend working will be required. The Neighbourhood Specialist will report to the Neighbourhood Delivery Manager.
The role has a contracted office base in CHI’s Dublin West Office, located at 123 Avondale Park, Mulhuddart, Dublin 15. CHI facilities hybrid-working (part onsite, part remote); however the successful candidate will be expected to work onsite regularly and visit other CHI offices when the need arises.
Duties & Responsibilities
Housing management / Customer Service:
- Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. Respond to customer enquiries in a timely and professional manner.
- Be the visible presence of the organisation within our neighbourhoods.
- Listening to customer views, encouraging tenant involvement and making recommendations for how the organisation can respond.
Neighbourhood Management:
- Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of solutions.
- Agree and deliver neighbourhood management actions towards these solutions.
- Monitor the impact of actions and our work within neighbourhoods and make recommendations for future actions.
- Develop effective local partnerships with other front facing service providers operating in our neighbourhoods.
- Contribute to maintaining and improving the appearance of our neighbourhoods including enforcement actions where appropriate.
Landlord Services:
- Provide a comprehensive tenancy & estate management service.
- Carry out Landlord duties such as communal area and estate wide inspections.
- Deliver neighbourhood management actions associated with our compliance obligations.
- Carry out visits to customers in arrears when required to support the actions of the Income team.
Local co-ops:
- Support local co-ops in a secretarial capacity.
Capability Requirements
Essential Requirements:
- Knowledge and awareness of related housing regulations/law.
- Experience of delivering face to face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
- IT. skills – Proficient in the use of Microsoft office.
- Permission to work in The Republic of Ireland.
- Educated to Leaving Certificate standard or equivalent.
- A full, clean driving licence and access to your own vehicle.
Desirable Requirements:
- Relevant professional qualification.
Summary Conditions of Employment
Salary: Competitive salary commensurate with experience. (CHI operates a performance based salary model that allows for annual salary increases on a set salary range through performance).
Annual Leave: Annual leave will be 22 days (exclusive of 10 public holidays), plus an additional 3 Privilege days per year. Annual leave increases through length of service and can also be additionally accrued as paid time off in lieu of overtime (TOIL).
Pension: Co-operative Housing Ireland offers a defined contribution pension scheme. Employees have access to the scheme on successful completion of their six-month probationary period.
Training & Development: Continuous professional development, training & further education courses, study & exam leave and professional membership fees are paid for at CHI’s discretion where relevant.
Travel & Subsistence: Travel and subsistence expenses will be paid according to CHI Policy, similar to public sector rates.
E-Working Allowance: An Electronic Working Allowance is paid daily for remote working when the role isn’t primarily remote.
Selection Process
Selection will involve short-listing of applicants for immediate interviews based on applications and CVs submitted. The short-listing selection criteria are based on the requirements of the job as outlined in this job description. Please note that all posts may be subject to Garda Vetting.
The closing date for applications is 17:00 on Friday the 22nd of September 2023
How to Apply: Interested applicants should submit a CV and cover letter to hr@cooperativehousing.ie.
Co-operative Housing Ireland is an equal opportunities employer.
All documentation received by Co-operative Housing Ireland will be processed in accordance with the Data Protection Acts & General Data Protection Regulation (GDPR; 2018).