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The Iveagh Trust – Housing Officer

The Iveagh Trust has an exciting opportunity for a Housing Officer.

If you have worked in a similar role and want the opportunity to gain further experience and contribute to a respected charitable Trust in a rewarding and challenging environment, this is your chance. 

The Iveagh Trust is the oldest provider of social housing in Ireland, building sustainable communities since 1890. Today, the Trust provides almost 1,600 homes in Dublin, across nine locations, offering a range of housing options including general needs housing for families, supported housing for older people, and accommodation for men experiencing homelessness at the Iveagh Hostel.

Reference: HO-0422-006

position: Housing Officer

The Role: This role currently reports to the Director of Housing, with responsibility for administering the relationship with the Trust’s residents, both current and prospective, and with local authorities and other stakeholders.

Location: Multi-site, Head office Bull Alley Street

Reporting to: Housing Management

Contract: Permanent

Salary: Depending on experience

Pay & Benefits

The Iveagh Trust offers excellent terms and conditions of employment:

  • Salary commensurate with experience.
  • Mileage – Mileage allowance will be paid in respect of all car mileage on Trust business at a rate fixed.
  • Annual Leave – 22 days – increasing after three years+ service to a maximum of 25 days.
  • Pension – very generous Defined Contribution Pension Scheme with employer contributions of up to 15% (when matching an employee contribution of 10%), lower contribution options are also available.
  • Death in Service Cover.
  • Full Employee Assistance Programme for you and your family.
  • Group Health Insurance Scheme providing discount to employees.
  • Generous and supportive sick pay scheme.
  • Full induction and ongoing training and development opportunities.

Attributes/attitudes

  • A positive, creative and focused approach to targets and outcomes for staff and residents.
  • A high level of professionalism, commitment to the job and a ‘solution focus’.
  • A positive, team-oriented spirit.
  • Excellent communication and interpersonal skills.
  • Ability to plan, manage and participate directly in delivering an excellent resident service and experience for all.
  • Capacity to work independently, taking a lead on key items of work using your own initiative.
  • Commitment to the highest standards of excellence in housing, health and safety and GDPR.

Experience

Essential

  • 3 years+ experience of working in social housing or residential housing environment in a similar resident facing role
  • Excellent knowledge of social housing, tenancy agreements, housing law and in particular the Residential Tenancies Acts.                                       
  • Experience in dealing with complex situations in a multi-stakeholder environment dealing with a range of both internal and external (local authorities or Statutory bodies) stakeholders
  • Knowledge of the various local authority differential rent schemes
  • Knowledge and experience of all areas of housing management including income management, lettings, maintenance, and tenancy related matters including antisocial behaviour and resident and landlord rights and responsibilities
  • Working with figures and budget awareness and input.
  • Excellent administration & organisational skills
  • Strong interpersonal and communication skills
  • Ability to work on own initiative and flexibly as required
  • Ability to work proactively as part of a team with a solution focussed approach
  • Solid experience and knowledge of housing management system
  • An ability to work collaboratively with all stakeholders to achieve the best results for our residents
  • Computer literacy, specifically a strong working knowledge of Microsoft Excel, Word and Outlook.
  • Full clean drivers’ licence with access to own vehicle.
  • Must speak fluent English and be eligible to work in Ireland

Desirable

  • Experience of working with Management Companies and Agents              
  • Experience within the social/affordable housing sector would be beneficial.

Job Profile

Lettings and Allocations

  • Interviewing and assessing prospective residents and effectively allocating residents to homes
  • Assessing the needs of residents and ensuring they are provided with the moving options/transfers 
  • Effectively manage and assess internal transfer applications
  • Developing and maintaining effective relationships with the local housing authority and other agencies
  • Arranging viewings and handover of keys to residents
  • Preparation of key documentation
  • Rent assessment and differential rent calculations
  • Advising residents on rights and responsibilities as Iveagh Trust residents
  • Managing void properties in liaison with the maintenance division
  • Introducing and familiarising residents with properties
  • Ensuring effective communication on voids, new tenancies and related matters across Iveagh Trust Departments.
  • Dealing with correspondence from residents and members of the public

Resident & Income Management

  • Engage and contribute to the income management process for resident arrears
  • Monitor and complete control checks for resident arrears; identifying early intervention and/or progressing legal action where required to maximise income to the Trust 
  • Work with tenants to ensure responsibilities are upheld and tenancies sustained
  • Addressing, recording, and taking appropriate action for cases of Anti-Social Behaviour and other breaches of tenancy
  • Prepare cases for any resident breaches, advise solicitors, and represent The Iveagh Trust at RTB and court hearings
  • Be responsible for ensuring accurate records of all properties, residents, and incidents
  • Support tenancy sustainment and signpost referrals for support, care, adaptations and partner agencies

Resident Experience

  • Collaborate and contribute to Resident Satisfaction Surveys design and take ownership of relevant outputs and their improvement or resolution
  • Resident home visits (or individual resident meetings) as necessary to assess tenancy sustainment, condition of home and vulnerabilities of household
  • Regular visits on estates and active action log maintained for actions required
  • Collaborative working with Estate Managers, Caretakers, Hostel and Maintenance staff  
  • Active involvement and participation in resident committees
  • Know who our residents are to ensure sustainability of tenancies and responsibilities for home including non-authorised works
  • Visit to transitional residents after 3 months of tenancy

Compliance / Governance

  • Implement and monitor regulatory standards.
  • Develop and maintain knowledge of wider legislative, policy and procedural environment
  • Awareness and understanding of risk management in a housing context including GDPR, tenancy management and fire safety

Training

  • Work alongside your line manager to identify your own and the wider teams learning and development needs
  • Attend training as required appropriate to your role

General

  • Report effectively to senior management.
  • Advise and collaborate with management and staff on operational and policy matters
  • Maintain records and reports in line with Iveagh Trust requirements
  • Deal with sensitive issues in a professional, confidential, empathetic and pragmatic manner.
  • Promote and represent the Iveagh Trust
  • Attend meetings where necessary and to input and engage on the future of the service including evening meetings
  • To be engaged and input in annual rent review process
  • Assist the team where required in any other additional duties
  • Contributing ideas in the continuous development and innovation of the resident services directorate and future opportunities

This job description is not exhaustive. The post holder may be required to undertake additional duties from time to time, commensurate with the nature of the role and the service provided. Work outside of regular hours may be required.

Applications to

Applications must include the job reference code: HO-0422-006

Please send an up-to-date CV detailing relevant accomplishments, together with an email / letter outlining the following:

  1. Why you are interested in this job?
  2. Why you would like to work for The Iveagh Trust?
  3. Please list your top 3 skills with experience that you feel make you the best candidate for this role.

Mary Quaid

The Iveagh Hostel

Bride Road

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