Job Title: Tenant and Property Officer
Location: Dublin City Centre (Capel Building, Capel Street, Dublin 7) with travel involved.
Reporting To: Head of Tenant Services
Starting Salary: €45,000
About iCare Housing
iCare Housing is an Approved Housing Body (AHB), charity and company. The organisation was established in late 2016 and specialises in providing successful and sustainable social housing outcomes for people that are in the Mortgage to Rent scheme. iCare Housing currently has 650 properties, with over 1,600 residents across Ireland, the vast majority of whom have come through the Mortgage to Rent scheme. The Tenant & Property Officer will help ensure that iCare meets its requirements under the AHBRA standards, deal with issues arising for tenants, ensuring effective communications, escalation of issues, and working with various stakeholders to ensure successful resolution of challenges in respect of rent arrears, and anti-social behaviour.
About the role
As a member of the iCare Housing Tenant Services team, you will play a key role in engaging with and supporting iCare’s tenants and the implementation of iCare’s Tenant Engagement Strategy. You will also be working closely with iCare and other teams to ensure the best possible service to our tenants and iCare.
As Tenant & Property Officer for the organisation you will be carrying out the duties as laid out below. From time to time there may be a requirement to take on relevant tasks and projects additional to the role.
You will play a key role in engaging with and supporting iCare’s tenants and ensuring implementation of iCare’s Tenant Engagement Strategy.
Main Duties
- Managing the letting and allocations of properties per iCare’s Lettings Policy, including ensuring compliance with all regulations.
- Developing and maintaining effective relationships with the local housing authority and other referral agencies.
- Interviewing and assessing prospective residents and making allocation decisions with the support of the wider tenant team.
- Co-ordinating the viewings of properties with prospective tenants at hand- over and re-let stage.
Liaising with support staff in the interviewing and allocation of properties for families and individuals with additional support needs. - Planning and delivering pre-tenancy programmes.
- Building positive relationships with our residents, signposting additional community supports for vulnerable tenants, provide advice, information to tenants regarding entitlements and supports available.
- Working with the property teams to ensuring properties are let within a timely fashion, reducing rent loss to iCare.
- Advising prospective residents regarding tenancy agreements and responsibilities.
- Respond to issues relating to Anti-Social Behaviour in a timely fashion.
- Engaging with relevant third parties to ensure issues which may arise with iCares tenants are managed and dealt with quickly.
- Prepare cases for the Residential Tenancies Board (RTB) from Mediation through to Adjudication (where required).
- Attending weekly with in-house Rents & Arrears meetings, proactively engaging with households that are finding difficulties in paying their rent weekly.
Additional Duties
- Ensure iCare’s CRM (Affinity) is updated and all tenant’s engagements are recorded accurately.
- Work with iCare’s maintenance teams regarding access for repairs and servicing where additional support is required.
- Carrying regular inspections of properties, and where iCare has management of whole developments ensure communal areas are in good order by means of regular site inspections.
Essential Criteria
- Knowledge of regulation relating to Approved Housing Bodies (AHBs) and Charities.
- Knowledge and awareness of related housing regulations/law.
- Use of financial management and/or CRM systems.
- Data analysis/Problem solving.
- Team working.
- Professionalism.
- Strong communication skills.
Desirable Criteria
- 3rd level qualification or equivalent in housing, property management or other related discipline.
- Professional qualification (ICSH/CIH).
- A full, clean driving license.
- Experience of working within a social housing, property.
iCare Employee Benefits include:
- Competitive Salary
- Generous Annual Leave Entitlement
- Paid Expenses
- Supports for Employee Learning and Development
- Employee Assistance Programme and Wellbeing supports
- Income Protection
- Death in Service (4 times salary)
- Bike to Work Scheme
- Tax Saver Scheme
To Apply
Please email a cover letter and CV to info@icarehousing.ie by Monday 31st March 2025
iCare Housing, Suite 407-409, Capel Building, Mary’s Abbey, Dublin 7 D07 VK20
Tel: 1800 233 244 Email: info@icarehousing.ie
CHY: 22267 CLG: 591190 RCN: 20201996