Tenancy Sustainment Officer – Oaklee Housing

Job Description

Oaklee were established in 2001 with a strong social purpose, a charitable ‘not for profit’ status and we continue to work to play a significant role in delivering much needed housing. We are driven by our mission to change people’s lives by providing them with secure and stable homes which enables them to live, thrive and prosper.

Vision: We aim to provide great homes that are of a high quality in safe vibrant neighbourhoods where our customers receive high quality responsive services that meets their needs and expectations through collaboration with our statutory and voluntary partners to respond to housing and support needs by challenging the norm and constantly seeking out ways to improve and innovate.

Oaklee is an approved housing body, a member of the Irish Council for Social Housing (ICSH), and an active member of the Housing Alliance

Job Title: Tenancy Sustainment Officer
Job Type: Full-time, Permanent
Department: Housing Operations
Main Scope of Job: Tenancy Sustainment

Expected hours: 37 per week
Schedule: Monday to Friday
Work Location: Head Office, Brunel Building, Heuston South Quarter, Saint John’s Road West, Dublin 8, D08 X01F
Responsible to: Housing Manager

Salary €56,074

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Purpose of the Role

The Tenancy Sustainment Officer will support tenants who are at risk of homelessness or tenancy breakdown, helping them to maintain secure, sustainable housing. Working as part of the Housing Services team, the Tenancy Sustainment Officer will collaborate closely with internal teams and external agencies to provide practical assistance, advocacy, and person-centred support.

This role focuses on early intervention, homelessness prevention, and long-term tenancy sustainment through proactive engagement, needs assessment, and ongoing case management.

Key Responsibilities and Duties:

• Be self-motivated with ability to work on own initiative.
• Provide tailored support to individuals and families at risk of homelessness or tenancy failure within Oaklee.
• Be capable of representing Oaklee in a professional and credible manner with all stakeholders.
• Create a directory of all applicable support agencies to assist the housing team with signposting services.
• Carry out comprehensive needs and risk assessments for new and existing tenancies, identifying support requirements.
• Develop and implement Tenancy Sustainment Plans in collaboration with tenants, outlining clear goals and actions to promote independence and housing stability.
• Liaise with referral agencies, including local authorities, HSE, social workers, and community welfare officers to coordinate services and interventions.
• Offer practical assistance with settling into a new home, including arranging home visits and orienting tenants to their rights, responsibilities, and available services.
• Provide ongoing support on budgeting, housekeeping, bill payment, tenancy responsibilities, and positive neighbour relations.
• Refer tenants to appropriate statutory and voluntary supports (e.g., addiction services, mental health, education and employment services).
• Respond to unscheduled and scheduled referrals regarding tenancy risk or homelessness.
• Maintain accurate, confidential records of all cases on the Oaklee’s Housing Management Systems.
• Produce and compile data and reports as required for internal and external stakeholders.
• Contribute to a culture of continuous improvement, working collaboratively with colleagues to promote tenancy sustainability and wellbeing.
• Attend supervision, team meetings, interagency forums, and relevant training as required.
• Adhere to all AHB policies and procedures and uphold the organisation’s values and commitment to social inclusion.
• Carry out any other duties reasonably assigned, in line with the purpose and scope of the role.

Flexibility and Team Support

• From time to time, the post-holder may be required to provide short-term support to cover core tenancy engagement duties during periods of planned or unplanned staff absence. This may include tenancy engagement initiatives such as tenant events, surveys, or estate walkabouts, and assist in maintaining continuity of service during staff absences when required.

Key Skills and Competencies:

Essential:

• A recognised third-level qualification in Social Care, Social Work, Housing, Psychology, or a related field.
• Two years relevant experience working in homelessness, housing, or tenancy support services.
• Strong knowledge of housing and homelessness policy in Ireland.
• Excellent interpersonal and communication skills, with the ability to work empathetically and respectfully with vulnerable individuals.
• Proven ability to manage challenging situations, de-escalate conflict, and maintain professional boundaries.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Strong organisational skills and the ability to manage a demanding caseload.
• High standard of record keeping, report writing and data management.
• Proficient in IT systems and software, including MS Office.
• A solution-focused and resilient approach to complex issues.
• Full clean driving licence and access to a vehicle.

Desirable:

• Experience working on own initiative, lone working, managing one’s own caseload and time management.
• Experience and knowledge of working in two or more of the following areas: Family Support, Tenancy Sustainment, Residential Care, Mental Health, Challenging Behaviour or Substance Misuse.
• Knowledge of statutory and voluntary social care services and systems.
• Experience and knowledge in the area of child protection and associated legislation and guidelines.
• Knowledge of trauma-informed care, safeguarding, and mental health supports.
• Experience of supporting people with complex needs, including addiction, domestic violence, or mental illness.

Job Type: Full-time, Permanent

Pay: €56,074.00 per year

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Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Sick pay

Schedule: Monday to Friday
Work Location: In person

Apply here