About the Role
Position: Tenancy Service Officer
LOCATION: Drogheda, Co. Louth
CONTRACT: FULL TIME/ PERMANENT- 35 HOURS PER WEEK
RESPONSIBLE TO: CEO
SALARY: Competitive, with room to grow based on experience and performance.
Job Summary
The Tenancy Service Officer is responsible for providing a comprehensive and customer- focused tenancy management service within Foscadh Housing. This role involves managing tenancies, ensuring compliance with relevant legislation, and maintaining positive relationships with tenants and other stakeholders. The role requires a deep understanding of the specific needs of the communities served by Foscadh Housing.
The full recruitment pack is available here.
Essential Skills and Qualifications:
- Education: A degree in housing management, or a related field is preferred. Relevant professional qualifications are advantageous.
- Experience: Proven experience in tenancy management, housing, or a related field, preferably within a social housing context.
- Knowledge:
- Understanding of housing legislation, tenancy law, and best practices in tenancy management.
- Familiarity with the specific challenges and needs of the communities served by Foscadh Housing.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.
- Proficiency in using Tenant Management software and Microsoft Office applications.
- Organisational skills and attention to detail.
- Capability to work with vulnerable populations and understanding of safeguarding practices.
- Personal Attributes:
- Empathy and the ability to work with diverse tenant populations.
- Commitment to providing high-quality customer service.
- Resilience and the ability to handle challenging situations calmly.
- A proactive and positive approach to work.
- Cultural sensitivity and awareness of the needs of different communities.
Application Process:
Interested candidates should submit a CV and cover letter outlining their suitability for the role to hr@foscadhhousing.ie. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for an interview.
The closing date for applications is 6th June 2025.