Description: Rents Co-ordinator
Hours: Full time
Location: Dublin
Reporting to: Directors of Housing Services
Salary: €38,313
About Peter McVerry Trust
Peter McVerry Trust is a national housing and homeless charity committed to reducing homelessness and the harm caused by substance misuse and social disadvantage.
The charity provides low-threshold entry services, primarily to younger people and vulnerable adults with complex needs and offers pathways out of homelessness based on the principles of the Housing First model.
Our Vision: “An Ireland that supports all those on the margins and upholds their rights to full inclusion in society.”
Our Mission: Peter McVerry Trust is committed to reducing homelessness and the harm caused by drug misuse and social disadvantage. Peter McVerry Trust provides low-threshold entry services, primarily to younger persons with complex needs, and offers pathways out of homelessness based on the principles of the Housing First model and within a framework that is based on equal opportunities, dignity and respect.
Role Overview
The role of Rents Co-ordinator is to manage the rental income and arrears, ensure compliance with tenancy and licence agreements. The Rents Co-ordinator will ensure adherence to the organisation’s rent policies and procedures and keep up to date with relevant housing legislation and regulations.
Key Responsibilities
- To update, maintain, monitor, process and review all rental records on the CRM including rental records, household budgets and standing orders
- To monitor tenant rent accounts for arrears and flag concerns to the relevant housing teams
- Support the arrears recovery process by issuing letters and arrears statements in line with policy
- Ensure accurate documentation of all arrear’s correspondence, agreements and interventions
- Assist in preparing case files for escalation or legal proceedings, including RTB documentation where required
- Contribute to regular arrears reports and analysis for internal monitoring and governing purposes
- Support implementation of differential rent policies across schemes in collaboration with local authorities
- Verify contributions by reconciling monthly statements
- Monitoring of communication in relation to payments, applications etc. Responding to relevant queries and ensuring all necessary parties receive required information in a timely manner.
- Manage CAS applications by recording and monitoring the status of the applications.
- Reassess tenant’s rent using appropriate income details & in line with PMVT policy.
- Assist with Confidential Income Statement (CIS) processes on an annual basis.
- Liaise with colleagues in Finance to ensure consistent reporting across PMVT.
- Administration and maintenance of data systems, including inputting, preparing, and processing data and statistics as required.
- Good time management skills with the ability to work to deadlines in a fast-paced environment and ability to organise and prioritise a workload.
- Ability to use initiative.
- Good attention to detail.
- Excellent work ethic and willingness to learn.
- Ability to follow directions and comply with health & safety, security & compliance requirements and protocols.
Qualifications & Experience
- At least two years’ experience in a similar environment.
- A proven ability to multi-task, project plan and respond professionally and efficiently to requests as required.
- Essential competencies: Commitment to providing the highest level of service, respect for others, professionalism, resilience, a positive outlook and effective team working.
- Excellent organisation skills and project management skills;
- An ability to prioritize, multi-task and work well under pressure
- Excellent administration skills
- Excellent time management
- An understanding of AHB responsibilities in line with legislation and regulations
- Proficiency in Microsoft Office Suite & CRM systems.
- A flexible and collaborative approach is required in order to work alongside the Head of Service
- Commitment to providing the highest level of service, communication skills– oral, aural and written
- Effective team working, professionalism, respect for others and a strong focus on outcomes
- Aligned to the ethos and values of PMVT
- Strong solution focused skills in relation to arrears resolution
- Good time management skills with the ability to work to deadlines in a fast-paced environment and ability to organise and prioritise a workload.
- Ability to use initiative.
- Good attention to detail.
- Excellent work ethic and willingness to learn.
- Ability to follow directions and comply with health & safety, security & compliance requirements and protocols.
Other Information
- Confidentiality: It is a condition of service that all information obtained during the course of employment, especially with regard to participants affairs is treated with the strictest confidence.
- Equal Opportunities: To implement Equal Opportunities into your daily practice at all times
- Health and Safety: To be responsible for your own health and safety and that of your Colleagues in accordance with relevant PMVT policies and procedures.
To apply please download the application form or visit pmvtrust.ie/careers: Application Form