Focus Ireland – Community and Tenants Relations Officer, Property

Community and Tenant Relations Officer – Property

Location: Dublin

Contract Type: Full-Time, Permanent

Hours: Monday to Friday 09:00-17:00

About the Role

Focus Ireland has pioneered the innovative Meascán Model of intentional social mix, helping to create communities that include people with lived experience of homelessness. “Meascán”meaning mixtureor blend in Irish, reflecting the model’s goal of integrating diverse households—including those with complex support needs—into shared housing developments. It is Ireland’s first intentional social mix housing model.

Unlike traditional housing models where formerly homeless individuals are placed anonymously into existing communities, Meascán ensures that all tenants are informed in advancethat some neighbours may have experienced homelessness. This transparency helps foster understanding and reduces stigma.

The Community and Tenant Relations Officer plays a vital role in this model, working collaboratively with tenants,  property teams, and other stakeholders to foster sustainable, inclusive communities. This role helps people, families, and communities understand what they need, what they’re entitled to, and how they can make the most of opportunities. It encourages them to speak up, get involved, and help shape decisions that affect their homes and communities—both within Focus Ireland and beyond.

Apply for position now.

Key Responsibilities:

• Organise and facilitate tenant and community engagement events to promote integration into the local community.
• Support tenants in developing participation skills through coaching and training initiatives.
• Collaborate across departments to create and implement policies that enhance tenant satisfaction and embed participation throughout the organisation.
• Partner with service staff to ensure customer engagement is a core element of all organisational activities.
• Gather tenant feedback to inform and improve service delivery.
• Assist with the complaints process, including mediation and providing relevant information for resolution.
• Set improvement goals and address community needs through empowerment and active involvement.
• Build partnerships with external groups and agencies to develop strategies that benefit the local community.
• Establish and monitor Key Performance Indicators to measure impact and outcomes.
• Perform other duties as reasonably assigned

Requirements:

• A third-level qualification in a relevant discipline.
• Minimum of three years’ experience in a related field.
• Full, clean driving licence and access to a vehicle.
• Excellent communication, negotiation, and mediation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Commitment to the strategic objectives and values of Focus Ireland.
• Knowledge of the social housing sector (desirable).

Focus Ireland is an equal opportunities employer.

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