Job Title: Tenant Engagement Manager
Location: Dublin City Centre (Capel Building, Capel Street, Dublin 7) with travel involved.
Reporting To: Head of Tenant Services
Salary Range: €54,000 to €60,000 per annum
Core Hours: Monday – Friday 9am-5pm
About iCare Housing
iCare Housing was originally established to play a role in providing sustainable housing outcomes for people in long term mortgage arrears. Since then, we have helped over 1,900 people to secure a safe, sustainable housing outcome. We have supported people in communities right across Ireland with homes in every local authority area.
Today, iCare continues to lead the way in Mortgage to Rent solutions and is the largest provider of these build and turnkey arrangements.
Our ambition is to continue to deliver real and transformative impact, delivering sustainable solutions in sustainable homes for people across Ireland.
About the Role
As a member of the iCare Housing Tenant Services team, you will play a key role in engaging with and supporting iCare’s tenants and their tenancies. You will be responsible for the implementation of iCare’s Tenant Engagement Strategy. You will collaborate closely with colleagues within iCare Housing, this will include the asset management and new business teams.
As the Tenant Engagement Manager for the organisation, you will be performing the duties as laid out below. From time to time there may be a requirement to take on relevant tasks and projects additional to the role.
The Tenant Engagement Manager plays a key role in ensuring iCare Housing meets in regulatory and statutory obligations as an Approved Housing Body. Effectively supporting the needs of our tenants.
Main Duties
- Managing the letting and allocations of properties per iCare’s Lettings Policy, including ensuring compliance with all regulations.
- Developing and maintaining effective relationships with the local housing authorities and other referral agencies.
- Interviewing and assessing prospective tenants and making allocation decisions with the support of the wider tenant team.
- Co-ordinating the viewings of properties with prospective tenants at hand- over and re-let stage.
- Liaising with support staff in the interviewing and allocation of properties for families and individuals with additional support needs.
- Planning and delivering pre-tenancy programmes.
- Building positive relationships with our residents, signposting additional community supports for vulnerable tenants, provide advice, information to tenants regarding entitlements and supports available.
- Working with the property teams to ensuring properties are relet within a timely fashion, reducing rent loss to iCare while properties are void.
- Advising prospective residents regarding tenancy agreements and responsibilities.
- Respond to issues relating to Anti-Social Behaviour in a timely fashion.
- Engaging with relevant third parties to ensure issues which may arise with iCares tenants are responded to in a timely manner.
- Prepare cases for the Residential Tenancies Board (RTB) from Mediation through to Adjudication (where required).
- Attending weekly in-house Rents & Arrears meetings, proactively engaging with households that are experiencing difficulties in paying their rents each week.
Additional Duties
- Ensure iCare’s CRM systems are accurately updated and all tenant’s engagements are recorded accurately.
- Work with iCare’s maintenance teams regarding access for repairs and servicing where additional support maybe required.
- Carrying regular inspections of properties, and where iCare has management of whole developments ensure communal areas are in good order by means of regular site inspections.
Essential Criteria
- 3 years experience in a similar role.
- Knowledge of regulation relating to Approved Housing Bodies (AHBs) and Charities.
- Strong interpersonal and communication skills with a tenant first mindset.
- Knowledge and awareness of related to tenancy management, social care, housing regulations/law.
- Use of financial management and/or CRM systems.
- Data analysis/Problem solving.
- Team working.
- Professionalism.
- Effective communication skills.
- Full clean driving license.
Desirable Criteria
- Third level qualification or equivalent in housing, property management, social care, or other related discipline.
- Professional qualification (ICSH/CIH)
- Experience of working within a social housing, property field.
Competencies Required
- Teamwork
- Customer focus
- People skills
- Initiative-taker
- Planning & Organisation
- Problem Solving
- Time Management
iCare Employee Benefits
- Competitive Salary
- Generous Annual Leave Entitlement
- Paid Expenses
- Supports for Employee Learning and Development
- Employee Assistance Programme (EAP) and Wellbeing Support’s
- Income Protection
- Death in Service (4 times salary)
- Bike to Work Scheme
- Tax Saver Scheme
- Tenant Engagement Team have a designated work vehicle.
To Apply
Please email a cover letter and CV to info@icarehousing.ie by Friday 22nd May 2026