POSITION: Tenant Support Desk Officer
REPORTING TO: Tenant Services & Engagement Manager
CONTRACT: Full-time Permanent
LOCATION: Head Office, Blanchardstown.
SALARY: €36,233 to €47,276
DATE: May 2026
The Tenant Services and Engagement Team (TSET) would like to invite applicants for the role of Tenant Support Desk Officer. This is a wonderful opportunity for an ambitious applicant to join the TSET who are responsible for delivering front line services to tenants. NEHA operates a multi-channel customer contact services to both internal and external customers. Our aim is to resolve most calls at first point of contact and deliver excellent services from the customer perspective to both internal and external parties.
Click here for a full job description (recruitment pack) for the role of Tenant Support Desk Officer
About North & East Housing Association
North & East Housing Association exists to provide high quality, secure and affordable housing, appropriate to the needs of families and individuals in the northern and eastern regions of Ireland. We support thriving communities through quality housing and continuing support for our tenants. We are a values-based organisation and a not-for-profit business with social objectives, which means that every penny we make is reinvested in providing homes for those in need of housing.
We provide housing management and tenant support services to projects in twenty-six locations across eleven local authority jurisdictions. North & East is primarily a general needs AHB, but it also provides housing services with partners that focus on housing for people with specific needs.
The Association’s Vision is ‘to provide high quality, secure and affordable housing, appropriate to the needs of families and individuals in the northern and eastern regions of Ireland. This Vision is underpinned by three values –
Tenant Centred
- We communicate with tenants in a clear and respectful way and ensure that their voice is heard throughout the organisation.
- We make our tenants aware of their rights and obligations as tenants.
Trustworthy
- We are committed to the highest standards of governance as an AHB and as a Registered Charity.
- We are careful stewards of our housing stock and are committed to high standards of accessibility and environmental sustainability.
Collaborative
- We work in partnership with Local Authorities, Government agencies, other housing associations, voluntary bodies and private developers who share our commitments and values.
Click here for a full job description (recruitment pack) for the role of Tenant Support Desk Officer
Why Work with North & East?
Working with NEHA you will benefit from a highly supportive working environment and an attractive benefits package which includes the following:
- CIH membership after successful completion of probation
- Competitive salaries
- Free parking at NEHA offices
- 25 days Annual Leave
- Company Additional Days
- Hybrid Working – on completion of 3 month’s service.
- Individual Training & Development Programme
- Employee Assistance Programme
- PRSA Pension Scheme
- Enhanced Maternity & Paternity Benefit
- Travel & Subsistence Allowance
This is a wonderful opportunity for an ambitious applicant to join the TSET who are responsible for delivering front line services to tenants. NEHA operates a multi-channel customer contact services to both internal and external customers. Our aim is to resolve most calls at first point of contact and deliver excellent services from the customer perspective to both internal and external parties.
How to Apply
If you are interested in this role, please submit your cv along with a covering letter outlining your motivation for applying for this role and how your experience aligns with the requirements of the role to hr@neha.ie
Closing Date: 1st June 2026 by 5:00 pm.
Interviews will be held week commencing 8th June 2026 If you have any queries around the role, please e-mail hr@neha.ie