Position: Tenant Liaison Officer
Location: Head Office & Site Based – Full Time / Permanent
Department: Housing
Reporting to: Head of Housing
Salary: €39,000 to €45,000 – Depending on Experience
Reference: TLO2026
Benefits
The Iveagh Trust offers excellent terms and conditions of employment:
- 22 days Annual Leave increasing with service to 25 days.
- 32.75 working hours per week
- Flexible work arrangements with limited Hybrid working available.
- Pension – Best-in-class Defined Contribution Pension Scheme.
- Full Employee Assistance Programme for you and your family.
- Generous occupational sick pay scheme
- Death in Service Cover.
- Group Health Insurance Scheme providing discount to employees.
- Mileage – Mileage allowance will be paid in respect of all car mileage on Trust business.
- Full induction and ongoing professional training and development opportunities. The Trust encourages professional development.
- Supportive and inclusive work environment
The role:
The purpose of this role is to foster community engagement and develop relationships specifically with the Iveagh Trust’s older residents, supporting them to live independently in the community for as long as possible.
Working closely with the Trust’s housing department, estate staff, the Dublin Call and Care nursing service, resident committees and external agencies, the Tenant Liaison Officer position is instrumental in developing community engagement initiatives, hosting activities and offering support to older residents that may need a helping hand and a listening ear.
Principal tasks & responsibilities:
Key Responsibilities
- Develop community engagement plans and initiatives for older residents across the Iveagh Trust’s communities, with a particular focus on the Trust’s older persons housing schemes.
- Organise weekly social functions to combat social isolation, encourage older tenants to mix and take an active part in their community. Liaise closely with older residents that may need additional support, visiting them in their homes, in hospital, checking in over the phone.
- Liaise closely with Dublin Call and Care Nurses regarding resident’s basic medical needs.
- Carry out risk assessments regarding complex needs cases.
- Assist residents to move on if they are no longer able to live. independently.
- Attend meetings with multi-disciplinary teams, relevant departments and stakeholders.
- Organise TeleCare service for senior citizens and other support services as appropriate.
- Organise annual daytrips and other outings.
- Organise special Christmas events.
- Organise gardening and window box competitions.
- Encourage Resident Committees in relation to gardening and other community-based activities.
Other
- General administration work related to the position and to assist the housing team when required, using the Trust’s Housing Management System, Microsoft Word and Excel, corresponding with residents and ensuring information up to date.
- Assist with other ad-hoc administration duties.
General
- Ensure confidentiality on all matters and information obtained during the course of employment.
- Present and act in a caring, courteous and professional manner at all times.
- Be very approachable with a positive attitude.
- Be a team player, provide support for other team members if and when the need arises.
- Adopt an approach of continuous learning and personal development.
- Any other duties consistent with your role.
- Promote the Trust’s unique heritage.
The full job description is available here.
Applicants must be eligible to live and work in Ireland
- Please submit your CV with a cover note to hr@theiveaghtrust.ie using the reference: TLO2026
Closing date for receipt of applications is Tuesday 4 August 2026. The Iveagh Trust is an Equal Opportunities Employer.