Job title: Mental Health Tenancy Sustainment Worker
Location: Dublin and surrounding counties. The Inhouse team work with tenants of HAIL across a number of different areas such as Dublin, Kildare, Louth and Wicklow.
Responsible/Reporting to: Assistant Head of Services Team Leader
Job purpose: To provide Mental Health Tenancy Sustainment Services to HAIL tenants who present with complex mental health diagnosis. Case manage and respond to the changing needs of tenants in partnership with HSE mental health services and HAIL’s Housing team.
Salary Scale: €40,519 – €50,603
Duration of contract: Permanent
Job Information: This is a full-time post, 35 hours per week over five days, Monday to Friday. Some evening/ out of hours work may be required.
Housing Association for Integrated Living (HAIL) has been operating since 1985, providing high-quality independent social housing with specialist mental health tenancy sustainment supports. HAIL provides homes to people with long-term mental health support needs as well as general needs social housing.
Our visiting tenancy sustainment model supports people to live independently and be integrated in the community. This promotes autonomy, recovery, stability and full participation in society within regular housing settings rather than institutional environments.
Our mental health tenancy sustainment services help our tenants and clients maintain their tenancies and live independently by providing support on mental health recovery, household and budget management, pursuing employment and education opportunities and maintaining links with family and friends.
Job Purpose Summary
Reporting to the Assistant Head of Services, the Mental Health Tenancy Sustainment Worker will form part of HAIL’s tenant support service. The successful candidate will work as part of an already established team to support tenants of HAIL in a tenancy sustainment focused framework to progress their personal recovery goals in the community.
This role is specific to HAIL’s supported tenant group, where support needs can be related to mental health deterioration, age-related issues, and vulnerability in the community.
Key Role and responsibilities
Primary Duties & Responsibilities Tenancy Support
- To support tenants to establish and/or maintain their tenancy in the context of mental health difficulties, possible history of homelessness, complex social issues, or prolonged institutionalization.
- To develop and implement comprehensive, client centred, individually tailored resettlement and support plans that enable our client group to sustain accommodation appropriate to their needs.
- To complete Risk Assessments for each person as part of an active case load.
- To review and implement appropriate interventions for HAIL’s support tenants as changing needs emerge.
- To proactively develop relationships with key stakeholders in HSE Mental Health, Primary Care, Local Authority and other key agencies with the aim of offering integrated case management in line with the tenant’s recovery goals.
- To attend clinical multi-disciplinary teams as appropriate
- To take part in committees both internal and external in line with HAIL’s strategic goals.
- To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, benefits, negotiation skills, practical skills, etc.
- To intervene in cases of anti-social behaviour which present an increased vulnerability to the person or tenancy in partnership with HAIL’s Housing team.
Tenant Support
- To provide all new tenants to your caseload with information about HAIL and our tenancy support service
- To work in a preventative manner to provide early intervention and appropriate onward referral services for tenants with escalating complex support needs.
- To act as the Case Manager and promote clinical and personal recovery.
- To assess client needs, identify challenges and work with interdisciplinary teams to devise and implement recovery plans.
- To manage crisis issues in partnership with community support services
- To facilitate referral and access to specialist services for tenants facing barriers to independent living such as drug, alcohol and / or physical health issues.
- To act as advocates for tenants and co-ordinate required supports.
- To help tenants develop skills and support clients to participate in activities that maintain or increase their quality of life.
- To support HAIL’s Tenant Liaison Service to monitor and manage the changing needs of tenants.
- To develop relationships with clinical teams both in Dublin and surrounding counties in line with HAIL’s strategic plan.
Stakeholder Engagement and Management
• To work closely with tenants and at times their families.
• Work in partnership with HAIL’s Housing team to sustain tenancies and manage increasing vulnerability for our tenants
• Work with HAILs Property team to highlight changing needs of our tenant base
• Work in partnership HSE Mental Health teams to deliver on HAILs funding obligations and better support those with enduring mental health issues in the community.
Administrative and other duties
• To maintain confidential records of tenants progress on our salesforce system and ensure the security and confidentiality of all interactions and records
• To ensure each tenant has a completed Needs Assessment, Risk Assessment, Support Plan, and all associated documentation which is deemed appropriate.
• To keep and maintain records of client interactions, contacts, engagement with external agencies etc.
• To deliver your monthly stats as part of HAILs reviews on patterns of change in our support delivery.
• To play a key role in our tenant support team and to identify and manage key stats which highlight patterns of change amongst our tenant group.
• To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by the line manager.
• To participate in regular supervision, appraisal, reflective practice, case management meetings and team meetings to support your own job-related development and training needs.
• To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice and Confidentiality.
• Any other duties as deemed appropriate and necessary by line management.
• From time to time, you may be asked to cover for other staff as appropriate
Please click here for full person specificiation and job description.
The Conditions
The salary will be commensurate with the experience of the individual appointed and in line with the Organisation’s salary scale.
HAIL Offers:
- Flexible working hours
- 24 annual leave days plus 3 Company days
- Company Pension Scheme with current contributions rates of 6% employer contribution and 6% employee contribution
- Death in Service Benefit
- Health insurance for serious illness
- Training and development
- Paid expenses
- This role requires a full driving licence and use of your own car
Recruitment Process
Please send a cover letter and a detailed CV, referencing HAIL: MHTSW 2026, outlining your experience skills and suitability for the position for the attention of Danny Scanlon to hr@hail.ie
For queries relating to the role please contact Danny hr@hail.ie or 01 6718444 in confidence – Closing date for receipt of applications is 31st of August 2026
It is anticipated that interviews will be held Wed 9th September
HAIL is an Equal Opportunities Employer